Responsible Gaming at nu9

Our Commitment to Safe Play

Six pillars of responsible gaming at nu9

The 21+ Rule — No Exceptions

Protecting minors is our highest priority

During account registration, nu9 collects your date of birth and may request a government-issued identity document such as your National ID card or passport to confirm your age. Accounts where age cannot be verified will be suspended until verification is complete. Any account belonging to a person under 21 will be permanently closed and all funds held in that account may be forfeited in accordance with our Terms & Conditions.

Parents and guardians: if you share a device with a minor, we strongly recommend enabling device-level parental controls or content-filtering software to prevent underage access to online gambling platforms. nu9 cannot monitor or control device sharing, so parental supervision remains essential.

Player Protection Tools

Built into every nu9 account — free to use, easy to activate

How to Self-Exclude

A simple four-step process to pause or close your account

1. 1

   Log In to Your Account

   Visit nu9.bio and sign in with your registered username and password. If you cannot log in, contact [email protected] directly and we will process your exclusion request manually.

2. 2

   Navigate to Account Settings

   Tap the account icon in the top menu and select "Responsible Gaming" from your account settings page.

3. 3

   Choose Your Exclusion Period

   Select from 30 days, 90 days, 6 months, 1 year, or permanent exclusion. Read the confirmation message carefully before proceeding — this action cannot be reversed during the chosen period.

4. 4

   Confirm and Receive Acknowledgement

   Submit your request. Your account will be suspended immediately and you will receive an email confirmation at your registered address. All marketing communications from nu9 will stop at once.

Recognising Problem Gambling

Honest self-assessment is the first step toward getting help

Gambling is meant to be an enjoyable form of entertainment. For most players, a session of cricket betting during a BPL match or a spin on a favourite slot is a fun, low-stakes activity. However, for some individuals gambling can develop into a problem that affects finances, relationships, and mental well-being. The following signs may indicate that gambling is no longer under control:

• ⚠️Spending more money or time gambling than you originally planned or can afford.
• ⚠️Chasing losses — placing further bets to try to recover money you have already lost.
• ⚠️Gambling with money set aside for essential expenses such as rent, food, bills, or family needs.
• ⚠️Feeling anxious, irritable, or restless when you are not gambling or when you try to stop.
• ⚠️Hiding your gambling activity from family, friends, or colleagues.
• ⚠️Borrowing money — including through mobile banking services like bKash or Nagad — to fund gambling.
• ⚠️Neglecting work, studies, or family responsibilities because of time spent gambling.
• ⚠️Feeling that gambling is the only activity that provides relief from stress, boredom, or emotional difficulties.

If you recognise any of the above signs in yourself or in someone close to you, we strongly encourage you to make use of nu9's self-exclusion and limit tools, and to reach out to our support team for further guidance. You do not have to face this alone.

Get Help and Support

nu9 takes every responsible gaming request seriously

If you believe that gambling is causing harm to you or someone in your family, please do not hesitate to contact the nu9 responsible gaming team. Our team is trained to handle these conversations with sensitivity and without judgment. Whether you want to set limits, take a break, or simply talk through your options, we are here to help.

All responsible gaming requests — including self-exclusion, deposit limit reductions, and account closures — are processed as a priority and take effect faster than standard account queries. We treat these requests with the seriousness they deserve.