nu9 Privacy Policy

1. Introduction

nu9 ("nu9", "we", "us", "our") is committed to protecting the privacy and personal data of all users ("you", "the User") of the nu9 platform, accessible at nu9.bio and related pages (collectively, the "Platform"). This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you register for an account, make deposits or withdrawals, place bets, play casino games, or otherwise interact with the Platform.

By accessing or using the nu9 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, you must discontinue use of the Platform immediately.

This Privacy Policy should be read alongside our Terms & Conditions, which govern your overall use of the nu9 Platform and are available at nu9.bio/terms-conditions.

2. Data Controller

For the purposes of this Privacy Policy, nu9 acts as the data controller in respect of personal data collected from users of the Platform. As data controller, nu9 determines the purposes and means by which your personal data is processed. If you have any questions about this policy or wish to exercise any of your data rights, you may contact us at [email protected].

3. Personal Data We Collect

nu9 collects personal data in two principal ways: data you provide directly, and data collected automatically when you use the Platform.

Data you provide directly includes:

• Full name, date of birth, and gender (collected during registration and identity verification);
• Email address and mobile phone number;
• Residential address, including district and division (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar);
• Payment account identifiers such as your bKash, Nagad, Rocket, or Upay mobile number, or bank account details for Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, or Sonali Bank;
• Government-issued identity document details (National ID card number, passport, or driving licence) when required for identity verification;
• Communications you send to our customer support team, including support tickets, chat logs, and email correspondence;
• Any other information you voluntarily provide in account profile fields or feedback forms.

Data collected automatically includes:

• IP address and approximate geographic location derived from it;
• Device type, operating system, browser type and version;
• Session data including pages visited, time spent, clicks, and navigation paths;
• Betting and gaming activity records, including wagers placed, game results, and transaction history;
• Cookies and similar tracking technologies (see Section 8 for full details).

4. How We Use Your Personal Data

nu9 uses the personal data we collect for the following purposes:

• Account registration and management: to create and maintain your nu9 account, verify your identity, and communicate with you about your account status;
• Payment processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer, and to maintain accurate financial records;
• Identity verification and fraud prevention: to comply with know-your-customer (KYC) obligations and anti-money laundering (AML) requirements, and to detect and prevent fraudulent or abusive activity on the Platform;
• Service delivery: to provide access to sports betting markets (including BPL, IPL, T20 World Cup, and other cricket events), casino games, slots, crash games, and live dealer tables;
• Responsible gaming: to monitor account activity for signs of problem gambling, apply deposit limits or session controls where requested, and administer self-exclusion arrangements;
• Customer support: to respond to your enquiries, resolve disputes, and improve our support quality;
• Legal compliance: to fulfil our obligations under applicable laws, respond to lawful requests from regulatory or law enforcement authorities, and retain records as required by law;
• Platform improvement: to analyse usage patterns, diagnose technical issues, and develop new features and services;
• Marketing communications: to send you promotional offers and updates about nu9, subject to your consent and marketing preferences (see Section 7).

5. Legal Basis for Processing

nu9 processes your personal data on the following legal bases, depending on the nature of the processing activity:

• Contractual necessity: processing required to perform the contract between you and nu9, including account management, payment processing, and service delivery;
• Legal obligation: processing required to comply with KYC, AML, and other applicable legal requirements;
• Legitimate interests: processing carried out for purposes of fraud prevention, Platform security, and internal analytics, where those interests are not overridden by your data protection rights;
• Consent: processing for direct marketing communications, where you have given explicit consent. You may withdraw this consent at any time by contacting [email protected] or updating your account communication preferences.

6. Sharing Your Personal Data

nu9 does not sell, rent, or trade your personal data to third parties. We may, however, share your data with carefully selected third parties in the following circumstances:

• Payment processors: we share necessary payment details with bKash, Nagad, Rocket, Upay, and banking partners to process your deposits and withdrawals. These parties are bound by their own privacy obligations and applicable financial regulations;
• Identity verification providers: we may share identity document details with third-party KYC service providers to fulfil our verification obligations;
• Game providers: game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive your anonymised session data to deliver their gaming content and ensure fair play. They do not receive your personally identifiable information;
• IT and infrastructure providers: cloud hosting, cybersecurity, and analytics providers who process data on our behalf under strict data processing agreements;
• Legal and regulatory authorities: where required by law, court order, or lawful request from a competent authority, nu9 may disclose your personal data to the relevant body;
• Business transfers: in the event of a merger, acquisition, or asset sale involving nu9, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

In all cases where nu9 engages third-party processors, we require those parties to handle your data in accordance with applicable data protection standards and solely for the purposes for which it was shared.

7. Marketing Communications

With your consent, nu9 may send you promotional emails, SMS notifications, or in-app messages about new games, seasonal promotions (such as Eid offers, Pohela Boishakh bonuses, and BPL match-day specials), welcome bonuses, and VIP programme updates.

You may withdraw your consent to receive marketing communications at any time by emailing [email protected] with the subject line "Unsubscribe". Please allow up to five Bangladesh Standard Time (BST, UTC+6) business days for your request to be processed. Please note that withdrawing consent to marketing communications does not affect the delivery of transactional communications (such as deposit confirmations, withdrawal notifications, and account security alerts), which are necessary for the operation of your account.

8. Cookies and Tracking Technologies

nu9 uses cookies and similar tracking technologies to operate the Platform effectively and improve your experience. Cookies are small data files stored on your device when you visit the Platform. We use the following categories of cookies:

• Strictly necessary cookies: required for the Platform to function, including session management, authentication, and security. These cannot be disabled;
• Performance cookies: collect anonymised data about how users navigate the Platform, which pages are visited most frequently, and where errors occur. This data helps us improve Platform performance;
• Functional cookies: remember your preferences such as language settings, preferred payment method, and display options to personalise your experience;
• Analytics cookies: used by third-party analytics tools to help us understand aggregate usage patterns. Data collected via analytics cookies is anonymised and does not identify individual users.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. Continued use of the Platform following our cookies notice constitutes acceptance of our use of cookies as described above.

9. Data Retention

nu9 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable legal, regulatory, tax, and accounting obligations. In practice, this means:

• Account and identity records are retained for a minimum of five years following account closure, in accordance with AML and KYC regulations;
• Transaction records (deposits, withdrawals, bets) are retained for a minimum of five years;
• Customer support communications are retained for two years after the closure of the relevant support case;
• Marketing consent records are retained until withdrawal of consent, plus one year for audit purposes.

When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, nu9 will securely delete or anonymise it.

10. Data Security

nu9 implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include 256-bit SSL encryption for all data transmitted between your device and our servers, firewalls and intrusion detection systems, access controls limiting staff access to personal data on a strict need-to-know basis, and regular security audits of our systems and processes.

While nu9 takes reasonable steps to protect your data, no system is entirely immune to security risks. You are responsible for keeping your account credentials confidential and for using a secure, private network when accessing the Platform. If you suspect any unauthorised access to your account, please contact us immediately at [email protected].

11. Children and Minors

The nu9 Platform is strictly intended for individuals aged 21 years and above. nu9 does not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been submitted by an individual below the minimum age requirement, we will delete that data and close the associated account without delay. If you believe a minor has registered on the Platform, please contact us at [email protected] immediately.

12. Your Data Rights

As a user of the nu9 Platform, you have the following rights in relation to your personal data:

To exercise any of the above rights, please contact us at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within five BST business days and aim to fulfil it within 30 calendar days. In certain circumstances, we may need to verify your identity before processing a request.

13. Third-Party Links

The nu9 Platform does not contain links to external third-party websites. All navigational links on the Platform direct users to pages within nu9.bio. Accordingly, nu9 is not responsible for the privacy practices of any external website.

14. Changes to This Privacy Policy

nu9 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. Material changes will be communicated to registered users via email or in-platform notification prior to taking effect. The updated policy will be posted on this page with a revised "Last Updated" date. Your continued use of the Platform after any update constitutes acceptance of the revised Privacy Policy.

15. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which nu9 processes your personal data, please contact our support team. We take all privacy enquiries seriously and will respond promptly. Our contact email address is [email protected]. All correspondence should be in English. Our support team operates on Bangladesh Standard Time (BST, UTC+6).